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Privacy Policy

Last updated: May 27, 2026

Premier Clean Connect LLC ("Premier Clean Connect," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have when you use our website, mobile experiences, and services (collectively, the "Services").

1. Information We Collect

Information you provide

  • Contact details such as your name, email address, phone number, and service address.
  • Booking details such as home size, service type, scheduling preferences, access instructions, and special requests.
  • Payment information processed securely through our third-party payment processors. We do not store complete card numbers on our servers.
  • Communications you send us, including messages, reviews, and support requests.

Information collected automatically

  • Device and browser type, IP address, and general location.
  • Usage data such as pages viewed, links clicked, and time spent.
  • Cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

  • To provide, schedule, and manage cleaning and concierge services.
  • To match you with vetted service professionals and process payments.
  • To communicate confirmations, reminders, updates, and support responses.
  • To improve our Services, personalize your experience, and develop new features.
  • To maintain safety, prevent fraud, and comply with legal obligations.
  • To send promotional messages where permitted — you can opt out at any time.

3. How We Share Information

We do not sell your personal information. We share it only as needed to operate the Services:

  • Service professionals receive the details necessary to perform your booking (such as your address and instructions).
  • Service providers such as payment processors, hosting, analytics, and communication vendors, bound by confidentiality obligations.
  • Legal and safety disclosures when required by law or to protect rights, property, or safety.
  • Business transfers in connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize it.

5. Your Choices & Rights

  • Access, correct, or delete your personal information by contacting us.
  • Opt out of marketing emails using the unsubscribe link or by contacting us.
  • Manage cookies through your browser settings and our cookie controls.
  • Depending on your location, you may have additional rights under applicable privacy laws, including the right to request a copy of your data or to limit certain processing.

6. Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, but we work continuously to protect your data.

7. Children's Privacy

Our Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version here with an updated "Last updated" date. Material changes may be communicated through additional notice.

9. Contact Us

Questions about this policy or your information? Reach us at: